Refund and Returns Policy

1. General Policy

At globalspark, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• Products that have been altered, damaged, or show signs of wear are not eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products.
• Digital downloads, software licenses, and subscription services.
• Sale or clearance items, unless required by law.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Upon approval, you will receive a prepaid return label (if applicable) or instructions for shipping the item back to us. You are responsible for ensuring the package is securely packed and shipped within the specified time frame.

3.3. Inspection and Refund

Once the returned item is received, our team will inspect it. If the return meets the eligibility criteria, we will process a refund to the original payment method within 7 business days. A confirmation email will be sent once the refund is completed.

4. Refunds

4.1. Refund Amount

Refunds will include the purchase price of the returned item, excluding original shipping costs, unless the return is due to an error on our part.

4.2. Partial Refunds

If the item is returned in a condition that is not fully resalable (e.g., missing accessories), a partial refund may be issued at our discretion.

5. Exchanges

Exchanges are handled as a new order. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the 30‑day window.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Globalspark Store, 1234 Market Street, Suite 100, Anytown, USA